Site Design for Customer Support Function

Covered by NDA

Consulted on business requirements of new website for global customer services business unit and recommended a strategy to showcase communications and leadership. Managed project team to implement on Sharepoint, in adherence with governance and technical requirements.

Redesign of Medical Affairs Portal

Covered by NDA

Collaborated with product owner on research phase to drive strategy for Medical Affairs redesign that focused on organization-wide rollout of the stage-gate methodology for the product development lifecycle. Managed project team on design and implementation, along with:

RESEARCH:  supported VoC interviews and business research

STRATEGY:  partnered on key findings & recommendations, concept sketches, content strategy

DESIGN:  wireframes, flows, UX/UI design reviews

IMPLEMENTATION: technical feasibility reviews, testing, UAT, client training

Redesign of Repository for Global Legal Team

Covered by NDA

Worked with product owner to define business requirements of resource repository redesign to enable legal staff worldwide to connect with documents, people, and external databases. Research drove the strategy to merge ~20 sites into a single portal that centered on search and browse features via managed metadata in a responsive Sharepoint platform. Role included:

RESEARCH:  VoC and client interviews, content audits, site audits 

STRATEGY:  information architecture, taxonomy, navigation

DESIGN:  wireframes, UX/ UI design reviews, functional specifications

Redesign for Global Sustainability Program

Covered by NDA

Re-envisioned a sustainability initiative website to support rollout of a global engagement program that catalyzed team action, including a resource repository to promote peer-to-peer ideas. Earned client trust to overhaul the original content strategy proposed by a top 5 agency. Role included project management and:

RESEARCH:  client interviews and content audit

STRATEGY:  content strategy, information architecture, navigation, taxonomy

DESIGN:  wireframes, flows, UX/ UI design reviews

IMPLEMENTATION:  technical feasibility reviews, testing, UAT